1. Work is delivery of our clients' service post sales to schools and retail customers. 
2. Key role is to schedule the various activities in schools - coordinate with school coordinators and our resource people i.e. trainers and counselors. 
3. Send out mails, arrange for ppts, send reminders - ensure parents attend via reminders and ensure that the activities are delivered well. 
4. For retail customers this involves allocation of new customers to counselors - tracking progress of the sessions and resolving ops and quality issues. Handling escalations. 
5. This role involves team management. 

Key skills/exp - should have managed some service delivery - preferably to schools and colleges but not mandatory.

Should have skills to plan, arrange for freelance resources, and interact with customers and trouble shoot. 

Should be a calm, organized person. Should be good at excel and fairly good at ppt. Team management. 

Location: Bangalore, Work from home mostly with some travel to school campuses on 1 or 2 weekends to school campuses.